Information & Assistance

The Information & Assistance (I&A) helpline is a program of Contra Costa County’s Employment & Human Services Department. Seniors, adults with disabilities, and caregivers may call I&A to speak with knowledgeable social workers to get information, referrals to other services, and assistance with solving problems.

I&A Social Workers will listen to your needs, and provide information and referrals to community services that may be able to assist you. We will follow-up to see if your needs were met and if you require additional help. Interpreters are available to assist you in any language.

The services of I&A are free. However some of the services we refer people to do have eligibility criteria and costs.

What types of information and services can I & A provide?

• Support groups for caregivers of seniors or disabled adults
• Information on health issues related to aging
• Housing resource listings, including low-cost housing
• Information on special transportation services
• Emergency food resources and nutrition sites
• Resources to help with utility payments
• Employment and/or volunteer opportunities
• Resources for hiring in-home help
• Resources for Adult Day Care for caregiver respite
• Medicare counseling referrals
• Resources for emergency response systems and disaster preparedness
• Resources for government and veterans’ benefits programs

Contact Information & Assistance

Landlines in Contra Costa, call toll free (800) 510-2020
Cell phones or outside Contra Costa, call (925) 229-8434
For people with communication disabilities, please use relay service by dialing 711.
Email: [email protected]

You have the right to make your voice heard if you have a concern or complaint about I&A. Please submit you concern by mail or email. You may also call I&A to speak with the Program Supervisor.

Contra Costa Local
(925) 229-8434

Telecommunications Relay Service
711

Email

Address

400 Ellinwood Way, Pleasant Hill, CA 94523

Hours of Operation

Monday – Friday, 8:00 a.m. to 5:00 p.m.